terms and conditions

Effective Date:                    1ST OF JANUARY 2025

1. Introduction

Welcome to Total Pet Solutions. By accessing our website and utilizing our pet waste removal services, you agree to comply with the following Terms and Conditions.

2. Services Offered

Total Pet Solutions provides professional pet waste removal services within designated areas of Melbourne, Australia.

3. Scheduling and Access

  • Appointments: Services are available by appointment only. Clients can schedule services through our website or by contacting us directly.

  • Access Requirements: Clients must ensure that service areas are accessible on the scheduled date. If access is not provided, the service may be rescheduled, and a fee may apply.

4. Client Responsibilities

  • Pet Restraint: Clients are responsible for securing pets during service times to ensure the safety of our staff.

  • Property Maintenance: Clients should maintain their property in a condition that allows effective waste removal, such as keeping grass trimmed.

5. Fees and Payment

  • Pricing: Service fees are based on factors like yard size and number of pets. Clients will receive a quote before service initiation.

  • Payment Terms: Full payment is required at the time of booking to confirm and secure our pet waste removal services. Services will not be rendered until payment has been received in full.

6. Cancellations and Rescheduling

  • Client Cancellations: Clients may cancel or reschedule services by providing at least 24 hours’ notice. Late cancellations may incur a fee.

  • Company Cancellations: We reserve the right to reschedule services due to unforeseen circumstances, such as adverse weather. Clients will be notified promptly in such cases.

7. Liability

  • Limitation of Liability: Total Pet Solutions’ liability is limited to the amount paid for the specific service provided.

  • Property Damage: Any damage caused by our staff must be reported within 48 hours of service completion for investigation.

8. Privacy

We are committed to protecting your privacy. Personal information collected during service scheduling and provision will be handled in accordance with our Privacy Policy.

9. Modifications to Terms

Total Pet Solutions reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: totalpetsolutions1@gmail.com

  • Phone: [Insert Phone Number]